Refund policy

Refund Policy

At VELOURA Beauty, we aim to provide quality products and a smooth shopping experience.

Refund Eligibility

A refund may be issued when:

• You received a wrong, damaged, or defective product.
• The return request is approved by our support team.
• The product is returned in accordance with our Return & Refund Policy.

Refund Process

Once the returned product is received and inspected, we will confirm whether the refund is approved.

For approved refunds, the amount will be processed to the original payment method, where applicable.

COD Orders

For Cash on Delivery orders, our support team will provide the available refund method after the return has been approved.

Refund Time

After approval, refunds may take several business days to appear in your bank account or payment method, depending on the payment provider or bank.

Non-Refundable Situations

Refunds may not be provided for products that have been:

• Opened or used
• Damaged due to improper use
• Returned after the applicable return period

Contact Us

For refund-related questions, contact:

Email: velourastorehelp0@gmail.com
Website: velourashop.world